Palavras-chave:
- 5 Sterne
- Absichtserklärung
- Accessibility information
- adopter categories
- Akquisition
- alpine
- Anlagemotivationen
- artificial neural network
- Auberge
- ausländische Investoren
- Austria
- Baby boomers
- Bass diffusion models
- Bass-Rogers model
- Betreiber
- blockchain
- channel management
- chatbots
- click path maps
- Cluster analysis
- communication
- communication technology
- competition
- Completion Accounts
- consumer behavior
- Crowdfunding
- crowdsourcing
- Cultural heritage
- customer focus
- Customer service
- Czech Republic
- Deals
- determinants of performance
- diffusion of innovation
- Disabled travel
- distribution
- DMO websites
- domain name registration
- Due Diligence
- e
- E-Governance
- e-loyalty
- e-satisfaction
- e-services
- e-tourism
- efficiency
- Eigentümer
- Eigentumsverhältnisse
- Email responses
- Entrepreneurship
- Entwickler
- eTourism
- external/internal channels
- Familie
- Finanzinvestor
- Fisher-Pry model
- forecasting
- Franchise
- fünfsterne-Hotels
- fusion
- gamification
- Geheimhaltungsvereinbarung
- Geschäftsführung
- hébergement
- hierarchy
- HolidayCheck
- hospitality
- Hospitality industry
- hospitality marketing
- hotel
- hotel industry
- hotel review platforms
- Hotel web sites
- Hotelier
- Hotellerie
- Hôtellerie
- HTTP
- IDS
- Impact analysis
- Industry focus group
- information technology
- Inhaber
- Inhaberstruktur
- Inkrafttreten
- Internet
- Internet implementation
- Investissement
- Investitionen
- Investor
- Investorentypen
- Kaufpreis
- Kaufvertrag
- key success factors
- leapfrogging
- Linked Data
- location based services
- Locked-box
- log file analysis
- Luxury hotels
- luxushotellerie
- marketing
- marketing research
- Mäzen
- Mieter
- mobile application
- multimedia
- mystery guest survey
- Nachfolgeregelung
- nachhaltiges EBITDA
- Nettofinanzverbindlichkeiten
- Nettoumlaufvermögen
- observatoire valaisan du tourisme
- online
- online booking
- online distribution
- online reviews
- OTA
- Pächter
- Performance indicator
- post-purchase behaviour
- process
- professional skills
- promotion
- RevPAR
- Schweiz
- semantic web
- senior
- Senior citizens
- service
- Service Quality
- SERVQUAL
- small hotels
- Social chatbots
- social media
- social web
- Stratege
- strategy
- substitution effects
- Suisse
- sustainable
- Swiss hotels
- Switzerland
- Systematic Review
- Time series analysis
- tourism
- Tourism academia
- Tourism destination
- Tourism industry
- training
- Transaktion
- transparency
- traveler
- TripAdvisor
- Trust
- Übernahme
- UGC
- URL
- user-generated content
- Verkaufsvertrag
- Vertragsvollzug
- Virtual Agents
- Virtual Assistants
- virtual concierge
- Web 2.0
- web 2.0 penetration
- Website adoption
- website evaluation
- website performance
- Zeichnung
Publicações de Roland Schegg
2004
| , , and , The Diffusion of Domain Names by Small and Medium-Sized Swiss Hotels, in: Proceedings of the AIEST congress “The Future of SME's in Tourism”, Petra, Jordan, 2004 |
| , and , Towards Evolutionary Software Processes in Small- and Medium-sized Tourism Enterprises, in: Proceedings of the AIEST congress “The Future of SME's in Tourism”, Petra, Jordan, 2004 |
[URL] |
| , and , Web-Benchmarking 2004. Zu viele Sackgassen auf Hotel-Websites (2004), in: Hotel+Tourismus Revue, 6(4 - 4) |
| , and , Web-Benchmarking: Zu viele Sackgassen auf Hotel-Websites (2004), in: Hotel+Tourismus Revue, 6(4 -) |
| , and , Website Auftritt. „Opportunitätsindex“ für Entscheidungen (2004), in: Hotel+Tourismus Revue, 49(20 - 20) |
2003
| and , Answering e-mails matters, Competitive Advantages in the Hotel Industry through Quality Services (2003), in: EHLITE Magazine, Issue #2 |
| , , and , Benchmarks of Web Site Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, páginas 73 - 89, 2003 |
| and , Buchungen / Ferienhotels erzielen höchste Web-Umsätze (2003), in: Hotel+Tourismus Revue, 24(5 - 5) |
| and , Design und Vernetzung bringen Erfolg. (2003), in: Hotel+Tourismus Revue, 25(11 -) |
| and , Direktverkauf braucht effiziente Medien (2003), in: Hotel+Tourismus Revue, 45 |
| , and , E-Mail Customer Service by Upscale International Hotels, in: Information and Communication Technologies in Tourism, páginas 20 - 28, 2003 |
| and , E-mail customer service in the hospitality industry (2003), in: Hotelmarketing, "" |
| , and , E-mail Customer Service in the Swiss Hotel Industry (2003), in: Tourism and Hospitality Research, (4)3(197 - 212) |
| , and , E-Mail Customer Service in the Tunisian Hotel Industry (2003), in: Tourism Review, 58(2)(18 - 26) |
| and , E-Mail-Kontakte werden besser genutzt (2003), in: Hotel+Tourismus Revue, 45(4 - 4) |
[URL] |
| and , Energiesparen. Optimierung des Verbrauchs lohnt sich (2003), in: Hotel+Tourismus Revue, 45(17 - 17) |
| and , Five star treatment? E-mail Customer Service by International Luxury Hotels (2003), in: Information Technology and Tourism, 6 (2)(99 - 112) |
| and , Hotellerie nutzt die Dynamik des Webs (2003), in: Hotel+Tourismus Revue, 24(5 - 5) |
[URL] |
| , , and , The Bandwagon effect: Swiss Hotels’Web-site and E-mail Management (2003), in: Cornell Hotel and Restaurant Administration Quarterly, 44(1)(71 - 87) |
2002
| , and , Benchmarking Internet Adoption for the Marketing of Swiss Hotels, in: Proceedings of the ENTER conference, 2002 |
| , and , Benchmarking Internet Use for the the Marketing of Swiss Hotels, in: Proceedings of the ENTER conference 2002, Innsbruck, Austria, Wöber, K.W., A.J. & & Hitz, M. (eds.) : Information and Communications Technologies in Tourism, Editor, Springer-Verlag, Wien-New York, p. 294-302, 2002 |
| , , and , Benchmarks of Website Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, páginas 73 - 89, 2002 |
| , and , Guten Tag? Bonjour? Buon Giorno? Bun di? Electronic Customer Service in the Swiss Hotel Industry, in: "", páginas 1 - 17, 2002 |
| and , Hotels im Internet / Web-Auftritt braucht gute Links (2002), in: Hotel+Tourismus Revue, 12(11 - 11) |
[URL] |
| and , Hotels weniger auf Internet als andere KMU (2002), in: Hotel+Tourismus Revue, ""(10 - 10) |
| and , Internet / Près d’un hôtel de luxe sur trois ne répond pas aux e-mails. Souple, rapide et avantageux le courrier électronique doit être mieux exploité. Trop d’hôtels négligent les e-mails (2002), in: Hotel+Tourismus Revue, 35(5 - 5) |
| and , Internet-Buchungen / Hotel-Websites müssen buchbar sein (2002), in: Hotel+Tourismus Revue, 3(10 - 10) |
| and , Internet-Präsenz der Schweizer Hotellerie / Vier von zehn Schweizer Hotels haben schon eine eigene Website / Hotels weniger auf Internet als andere KMU (2002), in: Hotel+Tourismus Revue, 1(10 - 10) |
| , Mehr Hotel-Websites geben Euro-Preise an (2002), in: Hotel+Tourismus Revue, 18(4 - 4) |
| and , Schweizer Hotellerie und Internet 2002, 2002 |
| , and , The State of Electronic Customer Service in the Tunisian Hotel Industry, in: Proceeding of the 7th Association Information Management Conference in Hammamet, Tunisia, 2002 |
| and , Tipps und Tricks / Die Web-Präsenz allein genügt nicht / Das Marketing der Web-Site anpassen (2002), in: Hotel+Tourismus Revue, 1(10 - 10) |
2001
| and , Forschungsprojekt Internet/ Das Potential des Internet wird gemäss den Ergebnissen der EHL-Forschung noch viel zu wenig genutzt. Das Forschungsprojekt zeigt, wo die Defizite liegen (2001), in: Hotel+Tourismus Revue, 26(11 -) |
| , , , , , , and , Improving Performance in Small and Medium-Sized Hotels: The Swiss Experience (2001), in: Travel & Tourism Analyst, 5 |
| and , Online Hotel Benchmarking Schweiz 2001, 2001 |