Reaching Citizens’ Engagement by Services: Swiss Use Case
| Tipo de publicação: | Artigo |
| Citação: | |
| Journal: | Information |
| Volume: | 7 |
| Número: | 4 |
| Ano: | 2016 |
| Mês: | November |
| URL: | http://www.mdpi.com/2078-2489/... |
| Resumo: | Collaboration with citizens and users plays an increasing role in the transformation of public services towards new forms of production and delivery. Thus there is a need to modernize the civil service to accelerate innovation in governments, as civil servants will also have an important role to play. Digital civic engagement platforms can provide a more attractive and accessible means for participation. We believe that neither an exclusive top-down approach nor a bottom-up approach can address the current needs. Instead a hybrid approach should be designed. This paper presents a novel approach to address the issue of current civic disengagement. This approach is illustrated through four different use cases in the Swiss context. |
| Palavras-chave: | citizen engagement, services, trust and transparency |
| Autores | |
| Adicionado por: | [] |
| Total mark: | 0 |
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