Reaching Citizens’ Engagement by Services: Swiss Use Case
| Type of publication: | Article |
| Citation: | |
| Journal: | Information |
| Volume: | 7 |
| Number: | 4 |
| Year: | 2016 |
| Month: | November |
| URL: | http://www.mdpi.com/2078-2489/... |
| Abstract: | Collaboration with citizens and users plays an increasing role in the transformation of public services towards new forms of production and delivery. Thus there is a need to modernize the civil service to accelerate innovation in governments, as civil servants will also have an important role to play. Digital civic engagement platforms can provide a more attractive and accessible means for participation. We believe that neither an exclusive top-down approach nor a bottom-up approach can address the current needs. Instead a hybrid approach should be designed. This paper presents a novel approach to address the issue of current civic disengagement. This approach is illustrated through four different use cases in the Swiss context. |
| Keywords: | citizen engagement, services, trust and transparency |
| Authors | |
| Added by: | [] |
| Total mark: | 0 |
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