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@ARTICLE{,
    author = {Maria, Sokhn and Ev{\'{e}}quoz, Florian and Zufferey, Arnaud},
  keywords = {citizen engagement, services, trust and transparency},
     month = nov,
     title = {Reaching Citizens’ Engagement by Services: Swiss Use Case},
   journal = {Information},
    volume = {7},
    number = {4},
      year = {2016},
       url = {http://www.mdpi.com/2078-2489/7/4/65},
  abstract = {Collaboration with citizens and users plays an increasing role in the transformation of public services towards new forms of production and delivery. Thus there is a need to modernize the civil service to accelerate innovation in governments, as civil servants will also have an important role to play. Digital civic engagement platforms can provide a more attractive and accessible means for participation. We believe that neither an exclusive top-down approach nor a bottom-up approach can address the current needs. Instead a hybrid approach should be designed. This paper presents a novel approach to address the issue of current civic disengagement. This approach is illustrated through four different use cases in the Swiss context.}
}