Reaching Citizens’ Engagement by Services: Swiss Use Case
| Publicatietype: | Artikel |
| Citatie: | |
| Tijdschrift: | Information |
| Deel: | 7 |
| Nummer: | 4 |
| Jaar: | 2016 |
| Maand: | November |
| URL: | http://www.mdpi.com/2078-2489/... |
| Samenvatting: | Collaboration with citizens and users plays an increasing role in the transformation of public services towards new forms of production and delivery. Thus there is a need to modernize the civil service to accelerate innovation in governments, as civil servants will also have an important role to play. Digital civic engagement platforms can provide a more attractive and accessible means for participation. We believe that neither an exclusive top-down approach nor a bottom-up approach can address the current needs. Instead a hybrid approach should be designed. This paper presents a novel approach to address the issue of current civic disengagement. This approach is illustrated through four different use cases in the Swiss context. |
| Trefwoorden: | citizen engagement, services, trust and transparency |
| Auteurs | |
| Toegevoegd door: | [] |
| Totaalscore: | 0 |
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