TY  - JOUR
T1  - Reaching Citizens’ Engagement by Services: Swiss Use Case
A1  - Maria, Sokhn
A1  - Evéquoz, Florian
A1  - Zufferey, Arnaud
JA  - Information
Y1  - 2016
VL  - 7
IS  - 4
UR  - http://www.mdpi.com/2078-2489/7/4/65
KW  - citizen engagement
KW  - services
KW  - trust and transparency
N2  - Collaboration with citizens and users plays an increasing role in the transformation of public services towards new forms of production and delivery. Thus there is a need to modernize the civil service to accelerate innovation in governments, as civil servants will also have an important role to play. Digital civic engagement platforms can provide a more attractive and accessible means for participation. We believe that neither an exclusive top-down approach nor a bottom-up approach can address the current needs. Instead a hybrid approach should be designed. This paper presents a novel approach to address the issue of current civic disengagement. This approach is illustrated through four different use cases in the Swiss context.
ER  -