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Reaching Citizens’ Engagement by Services: Swiss Use Case
Publicatietype: Artikel
Citatie:
Tijdschrift: Information
Deel: 7
Nummer: 4
Jaar: 2016
Maand: November
URL: http://www.mdpi.com/2078-2489/...
Samenvatting: Collaboration with citizens and users plays an increasing role in the transformation of public services towards new forms of production and delivery. Thus there is a need to modernize the civil service to accelerate innovation in governments, as civil servants will also have an important role to play. Digital civic engagement platforms can provide a more attractive and accessible means for participation. We believe that neither an exclusive top-down approach nor a bottom-up approach can address the current needs. Instead a hybrid approach should be designed. This paper presents a novel approach to address the issue of current civic disengagement. This approach is illustrated through four different use cases in the Swiss context.
Trefwoorden: citizen engagement, services, trust and transparency
Auteurs Maria, Sokhn
Evéquoz, Florian
Zufferey, Arnaud
Toegevoegd door: []
Totaalscore: 0
Bestanden
  • information-07-00065.pdf
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