Keywords:
- 5 Sterne
- Absichtserklärung
- Accessibility information
- adopter categories
- Akquisition
- alpine
- Anlagemotivationen
- artificial neural network
- Auberge
- ausländische Investoren
- Austria
- Baby boomers
- Bass diffusion models
- Bass-Rogers model
- Betreiber
- blockchain
- channel management
- chatbots
- click path maps
- Cluster analysis
- communication
- communication technology
- competition
- Completion Accounts
- consumer behavior
- Crowdfunding
- crowdsourcing
- Cultural heritage
- customer focus
- Customer service
- Czech Republic
- Deals
- determinants of performance
- diffusion of innovation
- Disabled travel
- distribution
- DMO websites
- domain name registration
- Due Diligence
- e
- E-Governance
- e-loyalty
- e-satisfaction
- e-services
- e-tourism
- efficiency
- Eigentümer
- Eigentumsverhältnisse
- Email responses
- Entrepreneurship
- Entwickler
- eTourism
- external/internal channels
- Familie
- Finanzinvestor
- Fisher-Pry model
- forecasting
- Franchise
- fünfsterne-Hotels
- fusion
- gamification
- Geheimhaltungsvereinbarung
- Geschäftsführung
- hébergement
- hierarchy
- HolidayCheck
- hospitality
- Hospitality industry
- hospitality marketing
- hotel
- hotel industry
- hotel review platforms
- Hotel web sites
- Hotelier
- Hotellerie
- Hôtellerie
- HTTP
- IDS
- Impact analysis
- Industry focus group
- information technology
- Inhaber
- Inhaberstruktur
- Inkrafttreten
- Internet
- Internet implementation
- Investissement
- Investitionen
- Investor
- Investorentypen
- Kaufpreis
- Kaufvertrag
- key success factors
- leapfrogging
- Linked Data
- location based services
- Locked-box
- log file analysis
- Luxury hotels
- luxushotellerie
- marketing
- marketing research
- Mäzen
- Mieter
- mobile application
- multimedia
- mystery guest survey
- Nachfolgeregelung
- nachhaltiges EBITDA
- Nettofinanzverbindlichkeiten
- Nettoumlaufvermögen
- observatoire valaisan du tourisme
- online
- online booking
- online distribution
- online reviews
- OTA
- Pächter
- Performance indicator
- post-purchase behaviour
- process
- professional skills
- promotion
- RevPAR
- Schweiz
- semantic web
- senior
- Senior citizens
- service
- Service Quality
- SERVQUAL
- small hotels
- Social chatbots
- social media
- social web
- Stratege
- strategy
- substitution effects
- Suisse
- sustainable
- Swiss hotels
- Switzerland
- Systematic Review
- Time series analysis
- tourism
- Tourism academia
- Tourism destination
- Tourism industry
- training
- Transaktion
- transparency
- traveler
- TripAdvisor
- Trust
- Übernahme
- UGC
- URL
- user-generated content
- Verkaufsvertrag
- Vertragsvollzug
- Virtual Agents
- Virtual Assistants
- virtual concierge
- Web 2.0
- web 2.0 penetration
- Website adoption
- website evaluation
- website performance
- Zeichnung
Publications of Roland Schegg sorted by journal and type
International Journal of Hospitality Management
| , and , Quality Clusters: Dimensions of Email Responses by Luxury Hotels (2007), in: International Journal of Hospitality Management, 26:3(743 - 747) |
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Journal of Information Technology and Tourism
| , and , An Investigation of Hotel Room Rates across Direct Channels (2006), in: Journal of Information Technology and Tourism, Vol. 8 No. 2(105 - 119) |
[URL] |
| , and , Investigating the evolution of hotel Internet Adoption (2006), in: Journal of Information Technology and Tourism, 8:3-4(161-177) |
[URL] |
Journal of Innovation Economics & Management 2022/1
| , , , , , and , Blockchain Technology in the Tourism Industry: New Perspectives in Switzerland (2022), in: Journal of Innovation Economics & Management 2022/1, 37(65-90) |
[DOI] |
Journal of Technology Management
| and , The impact of website adoption on enterprise performance: The case of Valais hospitality industry, Forthcoming Special Issue (2008), in: Journal of Technology Management, "" |
Journal of Tourism Futures
| , , , , and , Leveraging inter-tourists interactions via chatbots to bridge academia, tourism industries and future societies (2021), in: Journal of Tourism Futures |
[DOI] [URL] |
Le Nouvelliste
| , , , and , La poubelle, nouvel outil statistique (2008), in: Le Nouvelliste |
[URL] |
| and , Les hôtels de Saas-Fee sous la loupe (2008), in: Le Nouvelliste |
[URL] |
Livre Blanc : le crowdfunding en Suisse 2015
| , , and , Le crowdfunding : une opportunité pour le tourisme (2015), in: Livre Blanc : le crowdfunding en Suisse 2015(33-34) |
[URL] |
New Challenges in Tourism Promotion: Tackling High Competition and Multimedia Changes, Berlin, Erich Schmidt Verlag
| , , and , Marketing and Sustainable Tourism in Alpine Destinations (2011), in: New Challenges in Tourism Promotion: Tackling High Competition and Multimedia Changes, Berlin, Erich Schmidt Verlag(6-18, 155-169) |
Österreichische Gewerbe-Zeitung ÖGZ
| and , Jeder Servicefehler schadet dem Image. Folge 3: Reservierungsanfragen. (2005), in: Österreichische Gewerbe-Zeitung ÖGZ, 16(6 -) |
| and , Prägender Eindruck beim Gast. Folge 1: Reservierungsanfragen. (2005), in: Österreichische Gewerbe-Zeitung ÖGZ, 14(3 - 3) |
| and , Telefon hält noch die Vorrangstellung. Folge 2: Reservierungsanfragen. (2005), in: Österreichische Gewerbe-Zeitung ÖGZ, 15(10 -) |
Tourism and Hospitality Research
| , and , E-mail Customer Service in the Swiss Hotel Industry (2003), in: Tourism and Hospitality Research, (4)3(197 - 212) |
Tourism Management
| , , and , The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis (2015), in: Tourism Management:50(pp. 130-141) |
[DOI] |
Tourism Review
| , and , E-Mail Customer Service in the Tunisian Hotel Industry (2003), in: Tourism Review, 58(2)(18 - 26) |
Travel & Tourism Analyst
| , , , , , , and , Improving Performance in Small and Medium-Sized Hotels: The Swiss Experience (2001), in: Travel & Tourism Analyst, 5 |
Zeitschrift für Tourismuswissenschaft
| , , and , eFitness Benchmarking: Erfahrungsbericht zur Rolle von Benchmarking und Qualifizierungsinitiativen in der Nutzung der neuen Informations- und Kommunikationstechnologien im Tourismus. (2009), in: Zeitschrift für Tourismuswissenschaft, 2:1(190-196) |
[URL] |
Publications of type Book
2010
| and , Die Bedeutung des Online-Vertriebs in der Schweizer Hotellerie., hotelleriesuisse, 2010 |
2009
| and , Klassische und Social Media Marktforschung im Vergleich - eine Fallstudie mit Daten von Hotelbewertungsplattformen., LID-Verlag, 2009 |
Publications of type Booklet
2014
| and , Das Who is Who des Schweizer 5 Sterne Hotellerie 2013/2014, Intern, 2014 |
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Publications of type Inbook
2018
| , and , The Emerald Handbook of Entrepreneurship in Tourism, Travel and Hospitality: Skills for Successful Ventures, chapter Crowdsourcing for tourism ventures, EMERALD Publishing, UK, 2018 |
[DOI] |
2015
| and , The Case of Switzerland during the last 20 years, chapter Part 3. Destination Research : Management and Governance, pages 175-201, Springer Gabler, 2015 |
[DOI] |
| and , The Impact of Attribute Preferences on Adoption Timing of Hotel Distribution Channels: Are OTAs Winning the Customer Race ?, chapter 49, pages pp. 681-693, Springer International Publishing, 2015 |
[DOI] |
2014
| and , Investigation of substitution effects and adoption patterns across hotel distribution channels. A multigeneration perspective, pages p.11, AIEST, 64th AIEST Conference, Plzen, 2014 |
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| and , Substitution effects across hotel distribution channels, pages 801-812, Springer, 2014 |
[URL] |
2010
| and , Vergleichende Analyse der Kundenzufriedenheit bei klassischen Befragungen und auf Webseiten mit Hotelbewewertungen, chapter 15, pages 203-215, Springer-Verlag Berlin Heidelberg, 2010 |
Publications of type Incollection
2006
| , , and , Exploring Email Service Quality (EMSQ) Factors, in: Information and Communication Technologies in Tourism 2007, 2006 |
| , , and , Internet Use by Hospitality SMEs in Alpine Destinations, in: Information and Communication Technologies in Tourism 2007, 2006 |
| , and , Investigating website performance in Valais' hospitality industry., in: Marketing Efficiency in tourism. Coping with volatile demand. International Tourism Research and Concepts, pages 131 - 142, Erich Schmidt Verlag, Berling, 2006 |
2003
| , , and , Benchmarks of Web Site Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, pages 73 - 89, 2003 |
| , and , E-Mail Customer Service by Upscale International Hotels, in: Information and Communication Technologies in Tourism, pages 20 - 28, 2003 |
2002
| , , and , Benchmarks of Website Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, pages 73 - 89, 2002 |
| , and , Guten Tag? Bonjour? Buon Giorno? Bun di? Electronic Customer Service in the Swiss Hotel Industry, in: "", pages 1 - 17, 2002 |
Publications of type Inproceedings
2021
| , , , , and , ORCHESTRATING TOURISM ACTORS' NETWORK VIA THE "N-1 N+1 TOUCHPOINTS" ALGORITHM: A B2B CHATBOT TO IMPROVE CUSTOMERS JOURNEYS, in: Proceedings of the 19th International Conference e-Society, 2021 |
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| , , , , and , The Evolution of Chatbots in Tourism: a Systematic Literature Review, in: Information and Communication Technologies in Tourism (ENTER 2021), 2021 |
[DOI] |
2019
| , , , , and , Issues of the integrated development of tourist destinations on the basis of the blockchain : a qualitative survey carried out in Switzerland, in: Proceedings of the 2nd International Conference on Digital, Innovation, Entrepreneurship and Financing (DIF‘2019) conference, Valencia, 2019 |
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2016
| , , and , City Eye: Accessibility for All, in: Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance (ICEGOV), Montevideo, Uruguay, pages 350-351, ACM Press, 2016 |
[DOI] [URL] |
| , and , Cityzen: a Social Platform for Cultural Heritage Focused Tourism, in: Proceedings of the International ACM Conference on Management of Digital EcoSystems (MEDES'16), Hendaye (France), pages 1-8, 2016 |
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2015
| , , and , Crowdfunded Tourism Activities: Study on the Direct Impact of Swiss Crowdfunding Platforms on the Tourism Industry, Travel & Tourism Research Association 2015 European Chapter Conference, Innsbruck, Austria, TTRA European Chapter, 2015 |
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2014
| and , Investigation of substitution effects and adoption patterns across hotel distribution channels: A multi-generation perspective, in: ISF 2014 Proceedings, The International Institute of Forecasters, pages p. 59, 2014 |
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2013
| , and , Analysing the Penetration of Web 2.0 in Different Tourism Sectors from 2008 to 2012, in: Information and Communication Technologies in Tourism 2013, Berlin-Heidelberg, Springer-Verlag, 2013 |
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| , , and , Distribution Channels and Management in the Swiss Hotel Sector, in: Information and Communication Technologies in Tourism 2013, Berlin-Heidelberg, pages pp. 554-565, Springer-Verlag, 2013 |
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| , , and , eFitness of Destination Websites - Still more to go, in: Proceedings of the International Student Conference in Tourism Research, Books on Demand, 2013 |
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2010
| and , A Comparative Analysis of Content in Traditional Survey versus Hotel Review Websites., in: Information and Communication Technologies in Tourism 2010, pages 429-440, Springer-Verlag, Wien New-York, 2010 |
| , and , An investigation of Motivation to Share Online Content by Young Travelers - Why and Where., in: Information and Communication Technologies in Tourism 2010, pages 466-478, Springer-Verlag, Wien New-York, 2010 |
2009
| , , and , Web 2.0 implementation: A comparison of tourism versus online newspapers., in: Journal of Information Technology and Tourism (JITT) Workshop El Gouda, Egypt, Second Arab International Conference for eTourism and eCommerce, 2009 |
[URL] |
2007
| , and , Productivity measures in tourism: A case study of 19 destinations in the canton of Valais, Switzerland, in: International Association of experts in Tourism, Macao, 2007 |