Keywords:
- artisanship
- blockchain
- chatbots
- citizen engagement
- consultation
- e-tourism
- ethnomethodology
- eTourism
- Higher education
- hospitality
- Industry focus group
- Innovation
- operating modes
- Pre-Experiment
- qualitative
- Quasi-Experiment
- role play
- service design
- service experience
- Social chatbots
- tacit knowledge
- theatre-based design
- tourism
- Tourism academia
- Tourism industry
- Universal Design
- Validation
- Virtual Agents
- Virtual Assistants
- vocational training
Publications of Emmanuel Fragnière
2022
| , , , , , and , Blockchain Technology in the Tourism Industry: New Perspectives in Switzerland (2022), in: Journal of Innovation Economics & Management 2022/1, 37(65-90) |
[DOI] |
2021
| , , , , and , Leveraging inter-tourists interactions via chatbots to bridge academia, tourism industries and future societies (2021), in: Journal of Tourism Futures |
[DOI] [URL] |
| , , , , and , ORCHESTRATING TOURISM ACTORS' NETWORK VIA THE "N-1 N+1 TOUCHPOINTS" ALGORITHM: A B2B CHATBOT TO IMPROVE CUSTOMERS JOURNEYS, in: Proceedings of the 19th International Conference e-Society, 2021 |
|
| , , , , and , The Evolution of Chatbots in Tourism: a Systematic Literature Review, in: Information and Communication Technologies in Tourism (ENTER 2021), 2021 |
[DOI] |
2020
| , , , , and , Assessing a digitilised citizen consultation platform based on a qualitative survey: the case of Valais canton's new constitution, e-Society 2020, 2020 |
| , , and , Quasi-experiment to measure the suitability of design innovation in service processes - The case of autonomous vehicles for mobility service, 16th International Research Conference in Service Management, 2020 |
|
2019
| , , , , and , Issues of the integrated development of tourist destinations on the basis of the blockchain : a qualitative survey carried out in Switzerland, in: Proceedings of the 2nd International Conference on Digital, Innovation, Entrepreneurship and Financing (DIF‘2019) conference, Valencia, 2019 |
|
2017
| , , , , and , Service Design and Educational Challenges to Foster Innovation in Tourism: the case of the Swiss Matterhorn Region, Association de recherches et publications en management, volume 34, 2017 |
[DOI] [URL] |
2012
| , and , Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study (2012), in: Service Science,Informs, Vol. 4:No. 2(pp. 1–13) |
[URL] |