Keywords:
- artisanship
- blockchain
- chatbots
- citizen engagement
- Community-engaged learning
- consultation
- e-tourism
- Education for sustainability
- ethnomethodology
- eTourism
- Flipped classroom
- Governance
- Higher education
- hospitality
- Industry focus group
- Innovation
- operating modes
- Pre-Experiment
- qualitative
- Quasi-Experiment
- Quintuple Helix
- role play
- S.P.I.N.S
- service design
- service experience
- shared vision
- Social chatbots
- stakeholder engagement
- strategy
- sustainable building renovation
- tacit knowledge
- theatre-based design
- tourism
- Tourism academia
- Tourism higher education
- Tourism industry
- Transformative education
- Universal Design
- Validation
- Virtual Agents
- Virtual Assistants
- vocational training
Publications of Emmanuel Fragnière
2025
| and , .Flipping the Classroom with Experiential and Community-Engaged Learning in Business, chapter Empowering sustainable tourism education: a Swiss case study integrating flipped classroom and community-engaged learning, pages 173-191, Edward Elgar Publishing, 2025 |
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| , and , Research at the Crossroad of Finance, Marketing and Operations for Sustainable, chapter Combining the Quintuple Helix with a SPINS quest to shape governance from a multi-stakeholder perspective: The example of susta, pages 228, edited by Giuseppe Catenazzo, Mélanie Florence Boninsegni, Emmanuel Fragnière, Sajal Kabiraj, Vedran Milojica, Aleksandra Zaj, 2025 |
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2022
| , , , , , and , Blockchain Technology in the Tourism Industry: New Perspectives in Switzerland (2022), in: Journal of Innovation Economics & Management 2022/1, 37(65-90) |
[DOI] |
2021
| , , , , and , Leveraging inter-tourists interactions via chatbots to bridge academia, tourism industries and future societies (2021), in: Journal of Tourism Futures |
[DOI] [URL] |
| , , , , and , ORCHESTRATING TOURISM ACTORS' NETWORK VIA THE "N-1 N+1 TOUCHPOINTS" ALGORITHM: A B2B CHATBOT TO IMPROVE CUSTOMERS JOURNEYS, in: Proceedings of the 19th International Conference e-Society, 2021 |
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| , , , , and , The Evolution of Chatbots in Tourism: a Systematic Literature Review, in: Information and Communication Technologies in Tourism (ENTER 2021), 2021 |
[DOI] |
2020
| , , , , and , Assessing a digitilised citizen consultation platform based on a qualitative survey: the case of Valais canton's new constitution, e-Society 2020, 2020 |
| , , and , Quasi-experiment to measure the suitability of design innovation in service processes - The case of autonomous vehicles for mobility service, 16th International Research Conference in Service Management, 2020 |
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2019
| , , , , and , Issues of the integrated development of tourist destinations on the basis of the blockchain : a qualitative survey carried out in Switzerland, in: Proceedings of the 2nd International Conference on Digital, Innovation, Entrepreneurship and Financing (DIF‘2019) conference, Valencia, 2019 |
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2017
| , , , , and , Service Design and Educational Challenges to Foster Innovation in Tourism: the case of the Swiss Matterhorn Region, Association de recherches et publications en management, volume 34, 2017 |
[DOI] [URL] |
2012
| , and , Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study (2012), in: Service Science,Informs, Vol. 4:No. 2(pp. 1–13) |
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