Palavras-chave:
- 5 Sterne
- Absichtserklärung
- Accessibility information
- adopter categories
- Akquisition
- alpine
- Anlagemotivationen
- artificial neural network
- Auberge
- ausländische Investoren
- Austria
- Baby boomers
- Bass diffusion models
- Bass-Rogers model
- Betreiber
- blockchain
- channel management
- chatbots
- click path maps
- Cluster analysis
- communication
- communication technology
- competition
- Completion Accounts
- consumer behavior
- Crowdfunding
- crowdsourcing
- Cultural heritage
- customer focus
- Customer service
- Czech Republic
- Deals
- determinants of performance
- diffusion of innovation
- Disabled travel
- distribution
- DMO websites
- domain name registration
- Due Diligence
- e
- E-Governance
- e-loyalty
- e-satisfaction
- e-services
- e-tourism
- efficiency
- Eigentümer
- Eigentumsverhältnisse
- Email responses
- Entrepreneurship
- Entwickler
- eTourism
- external/internal channels
- Familie
- Finanzinvestor
- Fisher-Pry model
- forecasting
- Franchise
- fünfsterne-Hotels
- fusion
- gamification
- Geheimhaltungsvereinbarung
- Geschäftsführung
- hébergement
- hierarchy
- HolidayCheck
- hospitality
- Hospitality industry
- hospitality marketing
- hotel
- hotel industry
- hotel review platforms
- Hotel web sites
- Hotelier
- Hotellerie
- Hôtellerie
- HTTP
- IDS
- Impact analysis
- Industry focus group
- information technology
- Inhaber
- Inhaberstruktur
- Inkrafttreten
- Internet
- Internet implementation
- Investissement
- Investitionen
- Investor
- Investorentypen
- Kaufpreis
- Kaufvertrag
- key success factors
- leapfrogging
- Linked Data
- location based services
- Locked-box
- log file analysis
- Luxury hotels
- luxushotellerie
- marketing
- marketing research
- Mäzen
- Mieter
- mobile application
- multimedia
- mystery guest survey
- Nachfolgeregelung
- nachhaltiges EBITDA
- Nettofinanzverbindlichkeiten
- Nettoumlaufvermögen
- observatoire valaisan du tourisme
- online
- online booking
- online distribution
- online reviews
- OTA
- Pächter
- Performance indicator
- post-purchase behaviour
- process
- professional skills
- promotion
- RevPAR
- Schweiz
- semantic web
- senior
- Senior citizens
- service
- Service Quality
- SERVQUAL
- small hotels
- Social chatbots
- social media
- social web
- Stratege
- strategy
- substitution effects
- Suisse
- sustainable
- Swiss hotels
- Switzerland
- Systematic Review
- Time series analysis
- tourism
- Tourism academia
- Tourism destination
- Tourism industry
- training
- Transaktion
- transparency
- traveler
- TripAdvisor
- Trust
- Übernahme
- UGC
- URL
- user-generated content
- Verkaufsvertrag
- Vertragsvollzug
- Virtual Agents
- Virtual Assistants
- virtual concierge
- Web 2.0
- web 2.0 penetration
- Website adoption
- website evaluation
- website performance
- Zeichnung
Publications of Roland Schegg sorted by first author
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| , , and , Online versus Offline Pricing Practices by Swiss Hotels: An Empirical Study, in: Proceedings of the ENTER Conference 2004, Cairo, Egypt, Frew, A. (ed.): Information and Communication Technologies in Tourism, Springer-Verlag, Wien-New York, 537-545, 2004 |
| , and , E-Satisfaction, E-Loyalty and the Hotel Website (2004), in: EHLITE Magazine, 8(13 - 16) |
| and , The Best Rate: Pricing Practices in Swiss Hotels' Direct Distribution Channels, in: Proceedings of the Hospitality Information Technology Industry Association Conference (HITA04), Dallas, USA, 201-215, 2004 |
| and , Five star treatment? E-mail Customer Service by International Luxury Hotels (2003), in: Information Technology and Tourism, 6 (2)(99 - 112) |
| and , Answering e-mails matters, Competitive Advantages in the Hotel Industry through Quality Services (2003), in: EHLITE Magazine, Issue #2 |
| and , E-mail customer service in the hospitality industry (2003), in: Hotelmarketing, "" |
| , and , E-Mail Customer Service in the Tunisian Hotel Industry (2003), in: Tourism Review, 58(2)(18 - 26) |
| , , and , The Bandwagon effect: Swiss Hotels’Web-site and E-mail Management (2003), in: Cornell Hotel and Restaurant Administration Quarterly, 44(1)(71 - 87) |
| , and , An Investigation of Hotel Room Rates across Direct Channels (2006), in: Journal of Information Technology and Tourism, Vol. 8 No. 2(105 - 119) |
[URL] |
| , , and , Exploring Email Service Quality (EMSQ) Factors, in: Information and Communication Technologies in Tourism 2007, 2006 |
| and , Substitution effects across hotel distribution channels, páginas 801-812, Springer, 2014 |
[URL] |
| , , and , Internet Use by Hospitality SMEs in Alpine Destinations, in: Information and Communication Technologies in Tourism 2007, 2006 |
| , , and , Internet Use by Hospitality SMEs in Alpine Destination, Springer-Verlag, 2007 |
| , , and , Distribution Channels and Management in the Swiss Hotel Sector, in: Information and Communication Technologies in Tourism 2013, Berlin-Heidelberg, páginas pp. 554-565, Springer-Verlag, 2013 |
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| and , Improving Hotel Websites through Log File Analysis (2005), in: Ehlite Magazine, Issue#9(12 - 14) |
| and , Study: Insights from hotel log files, 2005 |
[URL] |
| and , Besucherverhalten im Internet. „Fingerabdrücke“ auf Hotel-Websites (2005), in: Hotel+Tourismus Revue, 14(14 - 14) |
| and , E-Mail-Kontakte werden besser genutzt (2003), in: Hotel+Tourismus Revue, 45(4 - 4) |
[URL] |
| and , Buchungen / Ferienhotels erzielen höchste Web-Umsätze (2003), in: Hotel+Tourismus Revue, 24(5 - 5) |
| and , Hotellerie nutzt die Dynamik des Webs (2003), in: Hotel+Tourismus Revue, 24(5 - 5) |
[URL] |
| and , Hotels im Internet / Web-Auftritt braucht gute Links (2002), in: Hotel+Tourismus Revue, 12(11 - 11) |
[URL] |
| and , Internet-Buchungen / Hotel-Websites müssen buchbar sein (2002), in: Hotel+Tourismus Revue, 3(10 - 10) |
| and , Internet-Präsenz der Schweizer Hotellerie / Vier von zehn Schweizer Hotels haben schon eine eigene Website / Hotels weniger auf Internet als andere KMU (2002), in: Hotel+Tourismus Revue, 1(10 - 10) |
| , , and , Benchmarks of Web Site Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, páginas 73 - 89, 2003 |
| , , and , Benchmarks of Website Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, páginas 73 - 89, 2002 |
| , , and , Using Log Files to Analyse Visitor Behaviour on Hospitality Web Sites, Springer Verlag, Wien, 2005 |
[DOI] [URL] |
| and , Bewertungsportale - Gefahr oder Chance? (2009), in: Businessmagazn für Gastronomie und Hotellerie, Edition 1/09,(p. 20.21) |
| , and , Towards Evolutionary Software Processes in Small- and Medium-sized Tourism Enterprises, in: Proceedings of the AIEST congress “The Future of SME's in Tourism”, Petra, Jordan, 2004 |
[URL] |
| and , Kunden-Feedback verbessert die Websites - Analyse der Website-Zugriffe (2005), in: Hotel+Tourismus Revue, 14 |
| and , Direktverkauf braucht effiziente Medien (2003), in: Hotel+Tourismus Revue, 45 |
| and , Tipps und Tricks / Die Web-Präsenz allein genügt nicht / Das Marketing der Web-Site anpassen (2002), in: Hotel+Tourismus Revue, 1(10 - 10) |
| and , Hotels weniger auf Internet als andere KMU (2002), in: Hotel+Tourismus Revue, ""(10 - 10) |
| and , Schweizer Hotellerie und Internet 2002, 2002 |
| and , Online Hotel Benchmarking Schweiz 2001, 2001 |
| , and , Benchmarking Internet Adoption for the Marketing of Swiss Hotels, in: Proceedings of the ENTER conference, 2002 |
| , , and , Using Log File Analysis and Website Assessment to Improve Hospitality Websites, in: Proceedings of the Enter 2005 conference in Innsbruck, Austria, 2005 |
| , and , Benutzerführung: Websites wie Autos ohne Nummernschild (2004), in: Hotel+Tourismus Revue, 6 |
| , and , Web-Benchmarking: Zu viele Sackgassen auf Hotel-Websites (2004), in: Hotel+Tourismus Revue, 6(4 -) |
V
| , and , Distribution channel and efficiency: An Analytic Hierarchy Process approach. (2011), in: Information and Communication Technologies in Tourism 2011, Springer-Verlag, Wien-New York(547-558) |
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| , , and , E-Satisfaction and E-Loyalty, Springer Verlag, Wien, 2005 |
[DOI] [URL] |