Schlagworte:
- adopter categories
- Auberge
- Bass diffusion models
- click path maps
- Cluster analysis
- customer focus
- Customer service
- Diffusion of Innovations
- domain name registration
- e
- e-loyalty
- e-satisfaction
- e-services
- Email responses
- eTourism
- Hospitality industry
- hotel
- Hotel web sites
- HTTP
- Implementation stage
- Internet
- Internet implementation
- leapfrogging
- location based services
- log file analysis
- Luxury hotels
- mystery guest survey
- Performance indicator
- RevPAR
- service
- Service Quality
- SERVQUAL
- small hotels
- Statistics
- Swiss hotels
- Switzerland
- TIC
- Time series analysis
- URL
- virtual concierge
- Website adoption
- website performance
Publikationen von Jamie Murphy sortiert nach Zeitschrift und Typ
Cornell Hotel and Restaurant Administration Quarterly
| , , und , The Bandwagon effect: Swiss Hotels’Web-site and E-mail Management (2003), in: Cornell Hotel and Restaurant Administration Quarterly, 44(1)(71 - 87) |
EHLITE Magazine
| und , Answering e-mails matters, Competitive Advantages in the Hotel Industry through Quality Services (2003), in: EHLITE Magazine, Issue #2 |
Hotelmarketing
| und , E-mail customer service in the hospitality industry (2003), in: Hotelmarketing, "" |
Information Technology and Tourism
| und , Five star treatment? E-mail Customer Service by International Luxury Hotels (2003), in: Information Technology and Tourism, 6 (2)(99 - 112) |
International Journal of Hospitality Management
| , und , Quality Clusters: Dimensions of Email Responses by Luxury Hotels (2007), in: International Journal of Hospitality Management, 26:3(743 - 747) |
[URL] |
Journal of Information Technology and Tourism
| , und , An Investigation of Hotel Room Rates across Direct Channels (2006), in: Journal of Information Technology and Tourism, Vol. 8 No. 2(105 - 119) |
[URL] |
| , und , Investigating the evolution of hotel Internet Adoption (2006), in: Journal of Information Technology and Tourism, 8:3-4(161-177) |
[URL] |
Tourism and Hospitality Research
| , und , E-mail Customer Service in the Swiss Hotel Industry (2003), in: Tourism and Hospitality Research, (4)3(197 - 212) |
Tourism Review
| , und , E-Mail Customer Service in the Tunisian Hotel Industry (2003), in: Tourism Review, 58(2)(18 - 26) |
Publikationen vom Typ Incollection
2010
| , , und , An Investigation of Leapfrogging and Web 2.0 Implementation., in: Information and Communication Technologies in Tourism 2010, SpringerWienNewYork, 2010 |
2006
| , , und , Exploring Email Service Quality (EMSQ) Factors, in: Information and Communication Technologies in Tourism 2007, 2006 |
| , , und , Internet Use by Hospitality SMEs in Alpine Destinations, in: Information and Communication Technologies in Tourism 2007, 2006 |
| , und , Investigating website performance in Valais' hospitality industry., in: Marketing Efficiency in tourism. Coping with volatile demand. International Tourism Research and Concepts, Seiten 131 - 142, Erich Schmidt Verlag, Berling, 2006 |
2003
| , , und , Benchmarks of Web Site Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, Seiten 73 - 89, 2003 |
| , und , E-Mail Customer Service by Upscale International Hotels, in: Information and Communication Technologies in Tourism, Seiten 20 - 28, 2003 |
2002
| , , und , Benchmarks of Website Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, Seiten 73 - 89, 2002 |
| , und , Guten Tag? Bonjour? Buon Giorno? Bun di? Electronic Customer Service in the Swiss Hotel Industry, in: "", Seiten 1 - 17, 2002 |
Publikationen vom Typ Inproceedings
2012
| , und , Modelling and Comparing Malaysian Hotel Website Diffusion, in: Information and Communication Technologies in Tourism 2012; Proceedings of the International Conference in Helsingborg (Sweden), Proceedings of the International Conference in Helsinborg, Sweden, Wien, New York, Springer Verlag, 2012 |
2007
| , und , The impact of website adoption on enterprise performance: The case of Valais’ hospitality industry, Travel & Tourism Research Association(TTRA) European Chapter, in: Proceedings of the Travel Research Association Europe 2007, Seiten 199 - 208, 2007 |
[URL] |
2006
| , , und , A theorical Framework of Factors Relating to Internet Adoption Stages by Malaysian Hotels Forthcoming, in: Proceedings of the ENTER conference, 2006 |
2005
| , , und , Using Log File Analysis and Website Assessment to Improve Hospitality Websites, in: Proceedings of the Enter 2005 conference in Innsbruck, Austria, 2005 |
2004
| , und , Internet Adoption by Swiss Hotels: The Dynamics of Domain Name Registration, in: Proceedings of the ENTER Conference 2004, Cairo, Egypt, Frew, A. (ed.): Information and Communication Technologies in Tourism, Springer-Verlag, Wien-New York, 479-488, 2004 |
| , , und , Online versus Offline Pricing Practices by Swiss Hotels: An Empirical Study, in: Proceedings of the ENTER Conference 2004, Cairo, Egypt, Frew, A. (ed.): Information and Communication Technologies in Tourism, Springer-Verlag, Wien-New York, 537-545, 2004 |
| und , The Best Rate: Pricing Practices in Swiss Hotels' Direct Distribution Channels, in: Proceedings of the Hospitality Information Technology Industry Association Conference (HITA04), Dallas, USA, 201-215, 2004 |
| , , und , The Diffusion of Domain Names by Small and Medium-Sized Swiss Hotels, in: Proceedings of the AIEST congress “The Future of SME's in Tourism”, Petra, Jordan, 2004 |
2002
| , und , The State of Electronic Customer Service in the Tunisian Hotel Industry, in: Proceeding of the 7th Association Information Management Conference in Hammamet, Tunisia, 2002 |
Publikationen vom Typ Proceedings
2012
| und , Modeling Internet Diffusion across Tourism Sectors, 62th AIEST Conference - Advances in Tourism Research: Perspectives of Actors, Institutions and Systems, 2012 |
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2009
| , , und , Internet Implementation Leapfrogging and Website Performance, Australian & New Zealand Marketing Academy (ANZMAC), Australian & New Zealand Marketing Academy (ANZMAC), 2009 |
[URL] |
| , , und , Mass Media in the Web 2.0 era., International Telecommunication Society, 4th Africa-Asia-Australasia Regional Conference, Perth, Western Australia, 2009 |
[URL] |
2007
| und , Exploring Email Service Quality (EMSQ) Factors., Springer-Verlag, Wien New-Qork, 2007 |
[DOI] [URL] |
| , , und , Internet Use by Hospitality SMEs in Alpine Destination, Springer-Verlag, 2007 |
2006
| , , und , eService by Swiss and Austrian Hotels: Does Language Matter?, Springer-Verlag, 2006 |
[DOI] [URL] |
| und , Information Requirements of Hotel Guests for Location Based Services: Identifying Characteristic Segments., Springer-Verlag, 2006 |
[DOI] [URL] |
2005
| , , und , E-Satisfaction and E-Loyalty, Springer Verlag, Wien, 2005 |
[DOI] [URL] |
| , , , und , Exogenous factors related to the adoption of an innovation: Domain Name Registration in the Swiss hospitality industry, 2005 |
[URL] |
| , , und , Investigating Domain Name Diffusion across Swiss Accommodation Enterprises, Springer Verlag, Wien, 2005 |
[DOI] [URL] |
| , , und , Using Log Files to Analyse Visitor Behaviour on Hospitality Web Sites, Springer Verlag, Wien, 2005 |
[DOI] [URL] |
2009