service design
Publications for keyword "service design"
2022
| , Coupled Open Innovation Blueprinting: A Practical Mechanism for Collaborative Blue Ocean Strategy Elicitation, World Open Innovation Conference, 2022 |
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2020
| , , and , Quasi-experiment to measure the suitability of design innovation in service processes - The case of autonomous vehicles for mobility service, 16th International Research Conference in Service Management, 2020 |
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2018
| , , , , and , Service Design Thinking Methodology For Co-Innovating The User Experience, Chair of Tourism, Hospitality and Gastronomy CETT- University of Barcelona, Barcelona, Smart Tourism Congress Barcelona, 2018 |
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2017
| , , , , and , Service Design and Educational Challenges to Foster Innovation in Tourism: the case of the Swiss Matterhorn Region, Association de recherches et publications en management, volume 34, 2017 |
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2016
| , Développement d’un Parc aux étoiles en Valais: DETOPS Challenge 2016, Balcon du ciel, Nax, 2016 |
2013
| , and , Putting the Customer Back in the Center of SOA with Service Design and User-Centered Design, in: Service-Oriented and Cloud Computing, pages pp 94-103, Springer Berlin Heidelberg, 2013 |
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2012
| , and , Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study (2012), in: Service Science,Informs, Vol. 4:No. 2(pp. 1–13) |
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