Keywords:
- 5 Sterne
- Absichtserklärung
- Accessibility information
- adopter categories
- Akquisition
- alpine
- Anlagemotivationen
- artificial neural network
- Auberge
- ausländische Investoren
- Austria
- Baby boomers
- Bass diffusion models
- Bass-Rogers model
- Betreiber
- blockchain
- channel management
- chatbots
- click path maps
- Cluster analysis
- communication
- communication technology
- competition
- Completion Accounts
- consumer behavior
- Crowdfunding
- crowdsourcing
- Cultural heritage
- customer focus
- Customer service
- Czech Republic
- Deals
- determinants of performance
- diffusion of innovation
- Disabled travel
- distribution
- DMO websites
- domain name registration
- Due Diligence
- e
- E-Governance
- e-loyalty
- e-satisfaction
- e-services
- e-tourism
- efficiency
- Eigentümer
- Eigentumsverhältnisse
- Email responses
- Entrepreneurship
- Entwickler
- eTourism
- external/internal channels
- Familie
- Finanzinvestor
- Fisher-Pry model
- forecasting
- Franchise
- fünfsterne-Hotels
- fusion
- gamification
- Geheimhaltungsvereinbarung
- Geschäftsführung
- hébergement
- hierarchy
- HolidayCheck
- hospitality
- Hospitality industry
- hospitality marketing
- hotel
- hotel industry
- hotel review platforms
- Hotel web sites
- Hotelier
- Hotellerie
- Hôtellerie
- HTTP
- IDS
- Impact analysis
- Industry focus group
- information technology
- Inhaber
- Inhaberstruktur
- Inkrafttreten
- Internet
- Internet implementation
- Investissement
- Investitionen
- Investor
- Investorentypen
- Kaufpreis
- Kaufvertrag
- key success factors
- leapfrogging
- Linked Data
- location based services
- Locked-box
- log file analysis
- Luxury hotels
- luxushotellerie
- marketing
- marketing research
- Mäzen
- Mieter
- mobile application
- multimedia
- mystery guest survey
- Nachfolgeregelung
- nachhaltiges EBITDA
- Nettofinanzverbindlichkeiten
- Nettoumlaufvermögen
- observatoire valaisan du tourisme
- online
- online booking
- online distribution
- online reviews
- OTA
- Pächter
- Performance indicator
- post-purchase behaviour
- process
- professional skills
- promotion
- RevPAR
- Schweiz
- semantic web
- senior
- Senior citizens
- service
- Service Quality
- SERVQUAL
- small hotels
- Social chatbots
- social media
- social web
- Stratege
- strategy
- substitution effects
- Suisse
- sustainable
- Swiss hotels
- Switzerland
- Systematic Review
- Time series analysis
- tourism
- Tourism academia
- Tourism destination
- Tourism industry
- training
- Transaktion
- transparency
- traveler
- TripAdvisor
- Trust
- Übernahme
- UGC
- URL
- user-generated content
- Verkaufsvertrag
- Vertragsvollzug
- Virtual Agents
- Virtual Assistants
- virtual concierge
- Web 2.0
- web 2.0 penetration
- Website adoption
- website evaluation
- website performance
- Zeichnung
Publications of Roland Schegg sorted by title
M
| , Mehr Hotel-Websites geben Euro-Preise an (2002), in: Hotel+Tourismus Revue, 18(4 - 4) |
O
| and , Online Hotel Benchmarking Schweiz 2001, 2001 |
| , , and , Online versus Offline Pricing Practices by Swiss Hotels: An Empirical Study, in: Proceedings of the ENTER Conference 2004, Cairo, Egypt, Frew, A. (ed.): Information and Communication Technologies in Tourism, Springer-Verlag, Wien-New York, 537-545, 2004 |
| , , , , and , ORCHESTRATING TOURISM ACTORS' NETWORK VIA THE "N-1 N+1 TOUCHPOINTS" ALGORITHM: A B2B CHATBOT TO IMPROVE CUSTOMERS JOURNEYS, in: Proceedings of the 19th International Conference e-Society, 2021 |
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P
| and , Prägender Eindruck beim Gast. Folge 1: Reservierungsanfragen. (2005), in: Österreichische Gewerbe-Zeitung ÖGZ, 14(3 - 3) |
| , and , Productivity measures in tourism: A case study of 19 destinations in the canton of Valais, Switzerland, in: International Association of experts in Tourism, Macao, 2007 |
Q
| , and , Quality Clusters: Dimensions of Email Responses by Luxury Hotels (2007), in: International Journal of Hospitality Management, 26:3(743 - 747) |
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S
| and , Schweiz Österreich. Die Konkurrenz gilt auf allen Kanälen (2004), in: Hotel+Tourismus Revue, 31(5 - 5) |
| and , Schweizer Hotellerie und Internet 2002, 2002 |
| , and , Shaping the future communication and marketing strategies for the senior citizien travelers: Implications of an exploratory study for Swiss tourism and hospitality service providers., The Hague Hotel School, Ecole Hoteliere Lausanne, 2009 |
[URL] |
| , Sind wir Booking&Co völlig ausgeliefert ? (2015), in: Hotelier(p.54) |
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| and , Study: Insights from hotel log files, 2005 |
[URL] |
| and , Substitution effects across hotel distribution channels, pages 801-812, Springer, 2014 |
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T
| and , Technique de communication dans les hôtels suisses. Un accès au web dans neuf hôtels sur dix. (2006), in: Hotel+Tourismus Revue, 17(5 - 5) |
| and , Telefon hält noch die Vorrangstellung. Folge 2: Reservierungsanfragen. (2005), in: Österreichische Gewerbe-Zeitung ÖGZ, 15(10 -) |
| , , and , The Bandwagon effect: Swiss Hotels’Web-site and E-mail Management (2003), in: Cornell Hotel and Restaurant Administration Quarterly, 44(1)(71 - 87) |
| and , The Best Rate: Pricing Practices in Swiss Hotels' Direct Distribution Channels, in: Proceedings of the Hospitality Information Technology Industry Association Conference (HITA04), Dallas, USA, 201-215, 2004 |
| and , The Case of Switzerland during the last 20 years, chapter Part 3. Destination Research : Management and Governance, pages 175-201, Springer Gabler, 2015 |
[DOI] |
| , , and , The Diffusion of Domain Names by Small and Medium-Sized Swiss Hotels, in: Proceedings of the AIEST congress “The Future of SME's in Tourism”, Petra, Jordan, 2004 |
| , and , The Emerald Handbook of Entrepreneurship in Tourism, Travel and Hospitality: Skills for Successful Ventures, chapter Crowdsourcing for tourism ventures, EMERALD Publishing, UK, 2018 |
[DOI] |
| , , , , and , The Evolution of Chatbots in Tourism: a Systematic Literature Review, in: Information and Communication Technologies in Tourism (ENTER 2021), 2021 |
[DOI] |
| and , The Impact of Attribute Preferences on Adoption Timing of Hotel Distribution Channels: Are OTAs Winning the Customer Race ?, chapter 49, pages pp. 681-693, Springer International Publishing, 2015 |
[DOI] |
| and , The impact of website adoption on enterprise performance: The case of Valais hospitality industry, Forthcoming Special Issue (2008), in: Journal of Technology Management, "" |
| , and , The impact of website adoption on enterprise performance: The case of Valais hospitality industry., 2009 |
[URL] |
| , and , The impact of website adoption on enterprise performance: The case of Valais’ hospitality industry, Travel & Tourism Research Association(TTRA) European Chapter, in: Proceedings of the Travel Research Association Europe 2007, pages 199 - 208, 2007 |
[URL] |
| , , and , The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis (2015), in: Tourism Management:50(pp. 130-141) |
[DOI] |
| , and , The State of Electronic Customer Service in the Tunisian Hotel Industry, in: Proceeding of the 7th Association Information Management Conference in Hammamet, Tunisia, 2002 |
| and , Tipps und Tricks / Die Web-Präsenz allein genügt nicht / Das Marketing der Web-Site anpassen (2002), in: Hotel+Tourismus Revue, 1(10 - 10) |
| , and , Towards Evolutionary Software Processes in Small- and Medium-sized Tourism Enterprises, in: Proceedings of the AIEST congress “The Future of SME's in Tourism”, Petra, Jordan, 2004 |
[URL] |
| , , , and , Trust in Tourism via Blockchain Technology: Results from a Systematic Review, 2019 |
[DOI] [URL] |
U
| , , and , Using Log File Analysis and Website Assessment to Improve Hospitality Websites, in: Proceedings of the Enter 2005 conference in Innsbruck, Austria, 2005 |
| , , and , Using Log Files to Analyse Visitor Behaviour on Hospitality Web Sites, Springer Verlag, Wien, 2005 |
[DOI] [URL] |
V
| and , Vergleichende Analyse der Kundenzufriedenheit bei klassischen Befragungen und auf Webseiten mit Hotelbewewertungen, chapter 15, pages 203-215, Springer-Verlag Berlin Heidelberg, 2010 |
W
| and , Warum Milliardäre Luxus-Hotels kaufen (2014), in: Hotelier - Das Schweizer Fachmagazin für Hotellerie und Gastronomie:7-8(pp. 46-49) |
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| , Web 2.0 - Das Internet des Kunden (2008), in: Businessmagazin für Gastronomie und Hotellerie, Edition 1/08,(p. 65.) |
| , , and , Web 2.0 implementation: A comparison of tourism versus online newspapers., in: Journal of Information Technology and Tourism (JITT) Workshop El Gouda, Egypt, Second Arab International Conference for eTourism and eCommerce, 2009 |
[URL] |
| , and , Web-Benchmarking 2004. Zu viele Sackgassen auf Hotel-Websites (2004), in: Hotel+Tourismus Revue, 6(4 - 4) |
| , and , Web-Benchmarking: Zu viele Sackgassen auf Hotel-Websites (2004), in: Hotel+Tourismus Revue, 6(4 -) |
| , and , Website Auftritt. „Opportunitätsindex“ für Entscheidungen (2004), in: Hotel+Tourismus Revue, 49(20 - 20) |
| and , Wer besitzt unsere Fünfsterne-Hotels? Neue Studie zeigt erstmals Hintergründe der Schweizer Luxushotellerie auf. (2012), in: Hotelier(58-62) |