Keyword: "service experience" - HES SO Valais Publications - Aigaion 2.0

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Emmanuel Fragnière, Benjamin Nanchen and Marshall Sitten, Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study (2012), in: Service Science,Informs, Vol. 4:No. 2(pp. 1–13)

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