Publications of Susanne Frey
2003
| , , and , Benchmarks of Web Site Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, pages 73 - 89, 2003 |
| , and , E-mail Customer Service in the Swiss Hotel Industry (2003), in: Tourism and Hospitality Research, (4)3(197 - 212) |
| , , and , The Bandwagon effect: Swiss Hotels’Web-site and E-mail Management (2003), in: Cornell Hotel and Restaurant Administration Quarterly, 44(1)(71 - 87) |
2002
| , and , Benchmarking Internet Adoption for the Marketing of Swiss Hotels, in: Proceedings of the ENTER conference, 2002 |
| , and , Benchmarking Internet Use for the the Marketing of Swiss Hotels, in: Proceedings of the ENTER conference 2002, Innsbruck, Austria, Wöber, K.W., A.J. & & Hitz, M. (eds.) : Information and Communications Technologies in Tourism, Editor, Springer-Verlag, Wien-New York, p. 294-302, 2002 |
| , , and , Benchmarks of Website Design and Marketing by Swiss Hotels, in: Information Technology & Tourism, pages 73 - 89, 2002 |
| , and , Guten Tag? Bonjour? Buon Giorno? Bun di? Electronic Customer Service in the Swiss Hotel Industry, in: "", pages 1 - 17, 2002 |
2001
| and , Forschungsprojekt Internet/ Das Potential des Internet wird gemäss den Ergebnissen der EHL-Forschung noch viel zu wenig genutzt. Das Forschungsprojekt zeigt, wo die Defizite liegen (2001), in: Hotel+Tourismus Revue, 26(11 -) |
| , , , , , , and , Improving Performance in Small and Medium-Sized Hotels: The Swiss Experience (2001), in: Travel & Tourism Analyst, 5 |