Palavras-chave:
Publicações de Marianna Sigala
2007
| and , Exploring Email Service Quality (EMSQ) Factors., Springer-Verlag, Wien New-Qork, 2007 |
[DOI] [URL] |
| , , and , Internet Use by Hospitality SMEs in Alpine Destination, Springer-Verlag, 2007 |
2006
| , , and , eService by Swiss and Austrian Hotels: Does Language Matter?, Springer-Verlag, 2006 |
[DOI] [URL] |
| and , Information Requirements of Hotel Guests for Location Based Services: Identifying Characteristic Segments., Springer-Verlag, 2006 |
[DOI] [URL] |