%Aigaion2 BibTeX export von HES SO Valais Publications
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@INPROCEEDINGS{HEVS344,
     author = {Schegg, Roland and Gherissi-Labben, Thouraya and Murphy, Jamie},
      title = {The State of Electronic Customer Service in the Tunisian Hotel Industry},
  booktitle = {Proceeding of the 7th Association Information Management Conference in Hammamet, Tunisia},
       year = {2002}
}