%Aigaion2 BibTeX export from HES SO Valais Publications
%Sunday 20 September 2026 11:21:43 AM

@INPROCEEDINGS{HEVS344,
     author = {Schegg, Roland and Gherissi-Labben, Thouraya and Murphy, Jamie},
      title = {The State of Electronic Customer Service in the Tunisian Hotel Industry},
  booktitle = {Proceeding of the 7th Association Information Management Conference in Hammamet, Tunisia},
       year = {2002}
}