TY  - CHAP
ID  - HEVS343
T1  - Guten Tag? Bonjour? Buon Giorno? Bun di? Electronic Customer Service in the Swiss Hotel Industry
A1  - Schegg, Roland
A1  - Frey, Susanne
A1  - Murphy, Jamie
TI  - 
Y1  - 2002
SP  - 1
EP  - 17
ER  -