%Aigaion2 BibTeX export von HES SO Valais Publications
%Saturday 02 May 2026 08:50:54 PM

@INCOLLECTION{HEVS343,
     author = {Schegg, Roland and Frey, Susanne and Murphy, Jamie},
      title = {Guten Tag? Bonjour? Buon Giorno? Bun di? Electronic Customer Service in the Swiss Hotel Industry},
  booktitle = {},
       year = {2002},
      pages = {1 - 17}
}