TY  - CHAP
ID  - HEVS342
T1  - E-Mail Customer Service by Upscale International Hotels
A1  - Schegg, Roland
A1  - Leuenberger, Richard
A1  - Murphy, Jamie
TI  - Information and Communication Technologies in Tourism
Y1  - 2003
SP  - 20
EP  - 28
ER  -