%Aigaion2 BibTeX export von HES SO Valais Publications
%Saturday 02 May 2026 01:46:08 PM

@INCOLLECTION{HEVS342,
     author = {Schegg, Roland and Leuenberger, Richard and Murphy, Jamie},
      title = {E-Mail Customer Service by Upscale International Hotels},
  booktitle = {Information and Communication Technologies in Tourism},
       year = {2003},
      pages = {20 - 28}
}