%Aigaion2 BibTeX export von HES SO Valais Publications
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@INCOLLECTION{HEVS338,
     author = {Schegg, Roland and Olaru, Doina and Hofacker, Charles F. and Murphy, Jamie},
      title = {Exploring Email Service Quality (EMSQ) Factors},
  booktitle = {Information and Communication Technologies in Tourism 2007},
       year = {2006}
}