%Aigaion2 BibTeX export von HES SO Valais Publications
%Saturday 10 October 2026 06:06:09 PM

@ARTICLE{HEVS173,
    author = {Schegg, Roland and Murphy, Jamie},
     title = {E-mail customer service in the hospitality industry},
   journal = {Hotelmarketing},
    volume = {},
      year = {2003}
}