%Aigaion2 BibTeX export from HES SO Valais Publications
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@ARTICLE{HEVS172,
    author = {Schegg, Roland and Murphy, Jamie},
     title = {Answering e-mails matters, Competitive Advantages in the Hotel Industry through Quality Services},
   journal = {EHLITE Magazine},
    volume = {Issue #2},
      year = {2003}
}