%Aigaion2 BibTeX export van HES SO Valais Publications
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@ARTICLE{HEVS164,
    author = {Schegg, Roland and Murphy, Jamie and Gherissi-Labben, Thouraya},
     title = {E-Mail Customer Service in the Tunisian Hotel Industry},
   journal = {Tourism Review},
    volume = {58(2)},
      year = {2003},
     pages = {18 - 26}
}