%Aigaion2 BibTeX export from HES SO Valais Publications
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@ARTICLE{HEVS163,
    author = {Schegg, Roland and Frey, Susanne and Murphy, Jamie},
     title = {E-mail Customer Service in the Swiss Hotel Industry},
   journal = {Tourism and Hospitality Research},
    volume = {(4)3},
      year = {2003},
     pages = {197 - 212}
}