%Aigaion2 BibTeX export from HES SO Valais Publications
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@ARTICLE{HEVS137,
    author = {Schegg, Roland and Kullmann, Patrick},
     title = {Bearbeitung der Anfragen. E-Mail Handling muss effizienter werden},
   journal = {Hotel+Tourismus Revue},
    volume = {31},
      year = {2004},
     pages = {5 - 5}
}