%Aigaion2 BibTeX export from HES SO Valais Publications
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@ARTICLE{HEVS89,
    author = {Steiner, Thomas and Schegg, Roland},
     title = {Kunden-Feedback verbessert die Websites - Analyse der Website-Zugriffe},
   journal = {Hotel+Tourismus Revue},
    volume = {14},
      year = {2005}
}