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@ARTICLE{HEVS72,
    author = {Schegg, Roland and Steiner, Thomas},
     title = {E-Mail-Kontakte werden besser genutzt},
   journal = {Hotel+Tourismus Revue},
    volume = {45},
      year = {2003},
     pages = {4 - 4},
       url = {http://www.stuni.ch/cms/page.php?page_id=7}
}