%Aigaion2 BibTeX export from HES SO Valais Publications
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@INPROCEEDINGS{HEVS61,
     author = {Steiner, Thomas and Britsch, Bernard and Bourguinet, Louis},
      title = {A Frame-Based Knowledge Management Tool for Hospitality Front Desks},
  booktitle = {Proceedings of the ENTER 2004 conference in Cairo},
       year = {2004}
}