TY  - CHAP
ID  - bonazzi2012grey
T1  - The Grey Box: How understanding the functioning of a mobile device affects the success of a mobile service
A1  - Bonazzi, Riccardo
A1  - Lebraty, Jean-Fabrice
A1  - Missonier, Stéphanie
TI  - Exploring Services Science
Y1  - 2012
SP  - 311
EP  - 320
PB  - Springer
ER  -