%Aigaion2 BibTeX export from HES SO Valais Publications
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@INCOLLECTION{bonazzi2012grey,
     author = {Bonazzi, Riccardo and Lebraty, Jean-Fabrice and Missonier, St{\'{e}}phanie},
      title = {The Grey Box: How understanding the functioning of a mobile device affects the success of a mobile service},
  booktitle = {Exploring Services Science},
       year = {2012},
      pages = {311--320},
  publisher = {Springer}
}