%Aigaion2 BibTeX export from HES SO Valais Publications
%Monday 31 August 2026 11:23:43 AM

@INCOLLECTION{bonazzi2012grey,
     author = {Bonazzi, Riccardo and Lebraty, Jean-Fabrice and Missonier, St{\'{e}}phanie},
      title = {The Grey Box: How understanding the functioning of a mobile device affects the success of a mobile service},
  booktitle = {Exploring Services Science},
       year = {2012},
      pages = {311--320},
  publisher = {Springer}
}