TY  - CHAP
ID  - bonazzi2011man
T1  - The Man behind the Curtain: Exploring the Role of IS Strategic Consultant
A1  - Bonazzi, Riccardo
A1  - Ceccaroli, Charlotte
A1  - Missonier, Stéphanie
TI  - Advanced Information Systems Engineering Workshops
Y1  - 2011
SP  - 57
EP  - 68
PB  - Springer
UR  - http://link.springer.com/chapter/10.1007/978-3-642-22056-2_7#page-1
N2  - Most organizations encounter business-IT alignment problems because they fail to properly understand how well an enterprise software package aligns with or fits their needs. Strategic consultants make a profit by reducing such external manifestations of the differences between the organization’s needs and the system’s capabilities. Therefore it appears relevant to understand how consultants behave.

Our theoretical model shows how a consultancy can assess the way to extract and to generalize knowledge from its clients. The share of a consulting firm’s global knowledge is compensated with new local knowledge obtained from the client. Hence we underline a way to assess the quality of that contribution and the mutual knowledge exchange.
ER  -